• DOES ONE BAD APPLE REALLY SPOIL THE WHOLE BARREL?

    DOES ONE BAD APPLE REALLY SPOIL THE WHOLE BARREL?

    What do you do about the Jerk, the Pessimist or the Slacker in your team? How much damage will they cause, and will it spread throughout the rest of the team? The answer might not be what you expected… Read more

  • HAVE YOU MADE A BAD HIRING DECISION?

    HAVE YOU MADE A BAD HIRING DECISION?

    Despite all of our best efforts, there will be times when we hire someone and within days or weeks it becomes obvious that they just aren’t the right fit. You will need to act quickly and here are four simple steps to follow. Read more

  • HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?

    HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?

    You’ve received a complaint from an employee about someone they work with, it could be a colleague, or it might be their boss.  The complaint is lengthy, very emotional and chronicles a series of actions over a period of time that have impacted this employee in a negative way. So now what do we do? Read more

  • TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”

    TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”

    In the realm of work, what distinguishes a fulfilling career from a mundane job? It’s progress. That’s what the Twelfth Element is all about –– the opportunity for growth and learning in the workplace. When employees have the chance to evolve and develop new skills, they become more engaged, committed, and ultimately contribute to a… Read more

  • TIPS AND TRICKS #11: TALKING ABOUT MY PROGRESS

    TIPS AND TRICKS #11: TALKING ABOUT MY PROGRESS

    The employees who are performing the best, and having the notable improvements in performance, will be able to affirm that “In the last six months, someone at work has talked to me about my progress.” Read more

  • TIPS AND TRICKS #10: “A BEST FRIEND AT WORK”

    TIPS AND TRICKS #10: “A BEST FRIEND AT WORK”

    Lots of studies looking at employee engagement suggest that customers can tell if the staff get along well where they shop. And it really affects the customer experience, even if it’s just because good vibes rub off on people naturally. Read more