• HIGH TURNOVER? IT’S THE MANAGER

    HIGH TURNOVER? IT’S THE MANAGER

    Let me tell you a quick story about a new starter in an organisation that I was recently doing some work with.  It’s a bit of a tragic tale but it makes a really important point.  Let’s call our new starter Brooke. Read more

  • FROM ACCIDENTAL MANAGER TO INTENTIONAL LEADER

    FROM ACCIDENTAL MANAGER TO INTENTIONAL LEADER

    Congratulations!! You’ve just been promoted to a manager role and suddenly you find yourself having to deal with performance and conduct, team behaviours, absenteeism, engagement levels, psychological safety and a host of other people management challenges. They didn’t put this in the job advertisement so now what?? Read more

  • DOES ONE BAD APPLE REALLY SPOIL THE WHOLE BARREL?

    DOES ONE BAD APPLE REALLY SPOIL THE WHOLE BARREL?

    What do you do about the Jerk, the Pessimist or the Slacker in your team? How much damage will they cause, and will it spread throughout the rest of the team? The answer might not be what you expected… Read more

  • HAVE YOU MADE A BAD HIRING DECISION?

    HAVE YOU MADE A BAD HIRING DECISION?

    Despite all of our best efforts, there will be times when we hire someone and within days or weeks it becomes obvious that they just aren’t the right fit. You will need to act quickly and here are four simple steps to follow. Read more

  • HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?

    HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?

    You’ve received a complaint from an employee about someone they work with, it could be a colleague, or it might be their boss.  The complaint is lengthy, very emotional and chronicles a series of actions over a period of time that have impacted this employee in a negative way. So now what do we do? Read more

  • TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”

    TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”

    In the realm of work, what distinguishes a fulfilling career from a mundane job? It’s progress. That’s what the Twelfth Element is all about –– the opportunity for growth and learning in the workplace. When employees have the chance to evolve and develop new skills, they become more engaged, committed, and ultimately contribute to a… Read more