• TIPS AND TRICKS #4: RECOGNITION AND PRAISE

    TIPS AND TRICKS #4: RECOGNITION AND PRAISE

    In the words of Maya Angelou “people may soon forget the words you say… but they never forget how your words make them feel.”  Read more

  • TIPS AND TRICKS #3: THE OPPORTUNITY TO DO WHAT I DO BEST

    TIPS AND TRICKS #3: THE OPPORTUNITY TO DO WHAT I DO BEST

    If you are looking for a predictor of performance and engagement in your team, find out how many of your people would say that “At work, I have the opportunity to do what I do best every day.” Read more

  • TIPS AND TRICKS #2: PROVIDING THE RIGHT TOOLS

    TIPS AND TRICKS #2: PROVIDING THE RIGHT TOOLS

    Creating a work environment where employees are equipped for success establishes a strong psychological contract between employer and employee. Teams that are resourced appropriately will consistently demonstrate better performance and lower attrition rates. Read more

  • TIPS AND TRICKS #1: SETTING EXPECTATIONS

    TIPS AND TRICKS #1: SETTING EXPECTATIONS

    Employees all over the world, over several decades, have delivered a clear and consistent message.  “If you do these things for us, we will do what the company needs of us”. This first Tips and Tricks #1 kicks off the twelve part series and deals with the single most important thing managers can do to… Read more

  • MY TEAM HATE ME…

    MY TEAM HATE ME…

    About a week ago I received some feedback (from my team but through HR) about my management style and the culture of my team.  Some of it was good and great to hear, but much of it was quite negative.  I’m pretty upset about it.  I have always considered myself to be a good manager,… Read more

  • OFF DUTY BAD BEHAVIOUR

    OFF DUTY BAD BEHAVIOUR

    I have received a complaint from one of my staff about one of their colleagues who has, let’s just say, been misbehaving out of hours. Now the team are all pretty close and they tend to socialise together quite a bit in small groups. The problem is that this particular employee has apparently been drinking… Read more