Category: Organisation
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HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?
You’ve received a complaint from an employee about someone they work with, it could be a colleague, or it might be their boss. The complaint is lengthy, very emotional and chronicles a series of actions over a period of time that have impacted this employee in a negative way. So now what do we do?
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TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”
In the realm of work, what distinguishes a fulfilling career from a mundane job? It’s progress. That’s what the Twelfth Element is all about –– the opportunity for growth and learning in the workplace. When employees have the chance to evolve and develop new skills, they become more engaged, committed, and ultimately contribute to a…
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TIPS AND TRICKS #10: “A BEST FRIEND AT WORK”
Lots of studies looking at employee engagement suggest that customers can tell if the staff get along well where they shop. And it really affects the customer experience, even if it’s just because good vibes rub off on people naturally.
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TIPS AND TRICKS #9: MY COLLEAGUES ARE COMMITTED TO DOING GREAT WORK
Few things erode teamwork more than those who avoid work or don’t take responsibility for their own deliverables, leaving the rest of the team to pick up the slack.
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TIPS AND TRICKS #8: A CONNECTION WITH THE MISSION OF THE COMPANY
Teams that understand their purpose and feel connected to the broader mission tend to be more cohesive, more trusting and better at problem-solving.
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TIPS AND TRICKS #7: MY OPINIONS SEEM TO COUNT
When employees feel that their opinions and ideas are valued by their managers, they are more engaged and willing to put in the additional discretionary effort towards advancing the company’s goals.
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TIPS AND TRICKS #2: PROVIDING THE RIGHT TOOLS
Creating a work environment where employees are equipped for success establishes a strong psychological contract between employer and employee. Teams that are resourced appropriately will consistently demonstrate better performance and lower attrition rates.
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TIPS AND TRICKS #1: SETTING EXPECTATIONS
Employees all over the world, over several decades, have delivered a clear and consistent message. “If you do these things for us, we will do what the company needs of us”. This first Tips and Tricks #1 kicks off the twelve part series and deals with the single most important thing managers can do to…
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YOU CAN’T WEAR THAT TO WORK
As the summer sun blazes and temperatures soar, the workplace often becomes a melting pot of varying fashion choices. Throw in a number of years of largely remote working and it’s understandable, almost expected, that dress standards might tends towards a more relaxed image.
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BE QUICK TO FIRE, SLOW TO HIRE (Part 2)
You know what is worse for your business than a vacant role? The wrong person in the role. Even more damaging is when they stay and stink the place up for years, doing just enough to keep getting paid and not get themselves fired.
The Workplace Coach 