• WHEN YOU DON’T REALLY KNOW WHAT YOU ARE DOING…

    If you manage a team there is going to come a time when you need to have a conversation with one of your employees about their performance, or conduct, or both. How you handle that conversation is going to have a few important and lasting effects. It will definitely determine the relationship you have with… Read more

  • MAYBE YOU’RE JUST NOT CUT OUT FOR THIS?

    As an executive in your company, think about who you have entrusted these management roles to. Are they really suited for the role? Should they actually be managing teams of people? Read more

  • WHAT OUTCOME ARE WE LOOKING FOR?

    Let’s say that someone in your team has perhaps been displaying some behaviours that you aren’t overly excited about. What’s your next move? How are you going to address it? Let’s start by establishing what outcome we are looking for here. This team member is either someone you want to keep, or they are not.… Read more

  • NOT A MIND READER…

    I was chatting to a senior manager yesterday about a supervisor in his team. Apparently the senior manager had received a couple of complaints about the supervisor from two junior staff members. The complaints related to the supervisor’s communication style, his lack of self awareness, his very directive and authoritative manner with his staff. The… Read more

  • THE MOST IMPORTANT PERSON IN YOUR COMPANY…

    I’ve been working in the people capability, leadership and performance space for a long time. I’ve seen high performing teams, and I’ve seen completely dysfunctional teams. Some teams have engagement scores through the roof, others barely have enough interest to even complete the survey. These days what I’m seeing a lot more of is complaints… Read more

  • CRIME AND PUNISHMENT

    CRIME AND PUNISHMENT

    It seems to me that much of the focus of HR in dealing with workplace issues is often punitive. It’s all about investigating incidents, collecting evidence, formulating allegations and searching for breaches of the code of conduct or xyz policy. It’s about hitting people with some sort of sanction for not following procedure, issuing a… Read more