Tag: Leadership
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HOW TO DECIDE WHETHER TO MEDIATE OR INVESTIGATE?
You’ve received a complaint from an employee about someone they work with, it could be a colleague, or it might be their boss. The complaint is lengthy, very emotional and chronicles a series of actions over a period of time that have impacted this employee in a negative way. So now what do we do?
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TIPS AND TRICKS #12: “OPPORTUNITIES TO LEARN AND GROW”
In the realm of work, what distinguishes a fulfilling career from a mundane job? It’s progress. That’s what the Twelfth Element is all about –– the opportunity for growth and learning in the workplace. When employees have the chance to evolve and develop new skills, they become more engaged, committed, and ultimately contribute to a…
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TIPS AND TRICKS #11: TALKING ABOUT MY PROGRESS
The employees who are performing the best, and having the notable improvements in performance, will be able to affirm that “In the last six months, someone at work has talked to me about my progress.”
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TIPS AND TRICKS #10: “A BEST FRIEND AT WORK”
Lots of studies looking at employee engagement suggest that customers can tell if the staff get along well where they shop. And it really affects the customer experience, even if it’s just because good vibes rub off on people naturally.
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TIPS AND TRICKS #9: MY COLLEAGUES ARE COMMITTED TO DOING GREAT WORK
Few things erode teamwork more than those who avoid work or don’t take responsibility for their own deliverables, leaving the rest of the team to pick up the slack.
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TIPS AND TRICKS #8: A CONNECTION WITH THE MISSION OF THE COMPANY
Teams that understand their purpose and feel connected to the broader mission tend to be more cohesive, more trusting and better at problem-solving.
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PROFESSIONAL DEVELOPMENT – WHO IS RESPONSIBLE?
Nobody in the company knows better what the employee needs to learn than the employee and his or her immediate manager.
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TIPS AND TRICKS #7: MY OPINIONS SEEM TO COUNT
When employees feel that their opinions and ideas are valued by their managers, they are more engaged and willing to put in the additional discretionary effort towards advancing the company’s goals.
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TIPS AND TRICKS #6: SOMEONE AT WORK CARES ABOUT MY DEVELOPMENT
“In fact, the most influential people in my life are probably not even aware of the things they’ve taught me.”
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TIPS AND TRICKS #5: SOMEONE AT WORK CARES ABOUT ME
Simply put, the essence of effective leadership lies in fostering a sense of personal connection and care within the team.
The Workplace Coach 